FAQ - Frequently Asked Questions | DopPRO Lighting Cinema Television Photography
Frequently asked Questions
Who are we?
DopPRO.fr offers you the best professional lighting online. A team of three AV lighting enthusiasts and professionals continually research the latest innovations and trends in the film, photo and video lighting industry.
How are delivery rates calculated?
Delivery rates are calculated according to the destination, weight and dimensions of the package. A contribution to the cost of insurance of the package during shipment is included.
What are the delivery times ?
Items in stock are generally dispatched within 48 hours and delivered in 2 to 6 working days. If we do not have your item in stock, the delays can vary from 7 to 15 days.
Order a product that is not on your site?
Yes, you can contact us by email at info@doppro.com or by phone at +33 01.47.91.57.18
We are not subject to VAT, why do you charge me with VAT?
DopPRO a French company subject to VAT. If you are based in France, our invoices will contain VAT which we must remit to the state, regardless of your professional status.- If you are in the European Union, we can issue you an invoice excluding VAT. Send us your intra-community VAT number by e-mail to info@doppro.com so that we can issue an invoice without VAT.
- If you are not in the European Union, we do not charge you VAT.
Delivery
Items in stock are generally dispatched within 24 to 48 hours and delivered in 1 to 2 working days . If we do not have your item in stock, the delays can vary from 7 to 15 days. We will send you a parcel tracking number from the carrier by sms or e-mail.
Delivery rates are calculated according to the destination, weight and dimensions of the package. A contribution to the cost of insurance of the package during shipment is included.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Products
Yes, you can contact us by email at info@doppro.com or by phone at +33 01.47.91.57.18
Yes, we can add your logo or change colors on products such as carrier bags, clothing and some other accessories. You can contact us to find out more.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.